Return and Refund Policy
At Fillercatering Ltd, we strive to provide you with products that meet your aesthetic needs. If for any reason you are not entirely satisfied with your purchase, we are here to assist you with our return and refund policy.
Returns
You have up to 30 calendar days from the date of receiving your item to initiate a return. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Additionally, you will need to provide proof of purchase, such as the receipt or order confirmation.
To start the return process, please contact our customer service team. Once your return is approved, we will provide you with instructions on how to return the item.
Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon receipt.
Refunds
Upon receiving your returned item, our team will inspect it for any signs of use or damage. Once the inspection is complete and your return is approved, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your financial institution’s processing times.
If your refund is approved but you do not see the credit within the expected timeframe, please feel free to reach out to our customer service team for assistance.
Shipping Costs
Please note that you will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable unless the return is due to an error on our part or the item is defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photographic evidence of the issue. We will work with you to resolve the situation promptly, whether through a replacement, exchange, or refund.
Contact Us
If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a return, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and address any issues you may encounter.